Vexera - Notice history

All systems operational

Website - Operational

99.86% uptime
Dec 2022 · 99.59%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
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Notice history

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Feb 2023

Bot down
ResolvedMajor outage16 hours 45 minutes
  • ResolvedUTC

    Everything is now operating again in a nominal state.

  • MonitoringUTC

    Vexera should now be available and working again on all servers. Please note that you may experience some weirdness in the next few hours until we come up with a definitive fix.

  • UpdateUTC

    Around 75% of servers have already recovered. Recovery is slower for the last servers.

  • UpdateUTC

    We are having issues related to the recent growth of Vexera, and the bot is still starting up.

  • IdentifiedUTC

    We have found the cause of the incident. Vexera is now cold-booting and should be available again in all servers in the next 30 minutes.

  • InvestigatingUTC

    Vexera is currently unresponsive. We are investigating this incident.

Jan 2023

Elevated errors rate
ResolvedPartial outage6 hours 52 minutes
  • ResolvedUTC

    Vexera should be working again in all servers!

  • IdentifiedUTC

    Hi everyone, we are sorry for this incident, which sadly happened during the night for us. Vexera managed to self-heal from the incident and recovered for most servers within the next hour.

    We are now manually fixing the remaining servers where Vexera is still unresponsive.

  • InvestigatingUTC

    Our monitoring system fired an alert regarding elevated errors rate. We are investigating!

Vexera down
ResolvedMajor outage55 minutes
  • ResolvedUTC

    Vexera is online again in all servers, and everything looks back to normal so far.

  • IdentifiedUTC

    We are in the process of restarting Vexera. It should come back online on all servers in the next 20 minutes.

  • InvestigatingUTC

    We are aware of an issue with Vexera not responding in some servers. We are investigating.

Dec 2022

Vexera down
ResolvedMajor outage3 hours 3 minutes
  • ResolvedUTC

    After monitoring the situation, we're certain that Vexera is stable and fully back up.

    Thank you for your patience!

  • MonitoringUTC

    All services have recovered from the outage. We are currently monitoring the situation until we're sure this incident is resolved.

  • IdentifiedUTC

    Vexera is currently recovering. We are in the process of starting back up all affected shards, this may take a while.

    Another incident update will be ready when Vexera has fully recovered.

  • InvestigatingUTC

    Vexera is currently experiencing a major outage, leading to complete downtime in all servers. We are aware and are investigating this issue.

    As a side effect, the dashboard on our website is also unavailable at the time. You will see a 403 error until the aforementioned issue has been fixed.

    Vexera Pro is unaffected by this.

Vexera down
ResolvedMajor outage2 hours 20 minutes
  • ResolvedUTC

    Everything works as expected. The incident is now closed.

  • MonitoringUTC

    Vexera should be online again in all servers. A few things (members cache…) are still loading in the background, but we expect that everything is working again as expected.

  • IdentifiedUTC

    Vexera has been down for 25 minutes due to a database issue. It's currently being restarted, please allow up to 30 minutes to reconnect in all servers.
    Vexera Pro is back online.

  • InvestigatingUTC

    Our monitoring system fired an alert regarding elevated errors rate. We are investigating!

Multiple voice nodes down
ResolvedMajor outage54 minutes
  • ResolvedUTC

    Everything is back to normal!

  • MonitoringUTC

    Impacted voice nodes are back in production. We are monitoring the situation while the load rebalances itself between nodes.

  • IdentifiedUTC

    An incident currently impacts a hosting provider hosting some of our voice nodes (servers handling voice encoding and playback). The load was transferred to the remaining nodes. As such, some side effects like lags may be observed until this issue is fixed.

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