Vexera - Multiple services unavailable – Incident details

All systems operational

Multiple services unavailable

Resolved
Major outage
Started about 4 years agoLasted about 9 hours

Affected

Bot

Major outage from 12:24 AM to 9:15 AM

Commands processing

Major outage from 12:24 AM to 9:15 AM

Scheduled events

Major outage from 12:24 AM to 9:15 AM

Voice orchestration

Major outage from 12:24 AM to 9:15 AM

Image manipulation

Major outage from 12:24 AM to 9:15 AM

Website

Major outage from 12:24 AM to 9:15 AM

Updates
  • Resolved
    UTC
    Resolved

    Vexera is operating normally.

  • Monitoring
    UTC
    Monitoring

    Vexera has successfully recovered. We are currently monitoring the service for further instability.

  • Identified
    UTC
    Identified

    We have identified the issue and Vexera is currently recovering. It may take some time for Vexera to be available again in your server. Vexera Pro is back up and running. We'll have a detailed summary of events ready when the issue has been resolved.

  • Investigating
    UTC
    Investigating

    Vexera is currently unresponsive on all servers. Unfortunately, this issue occurred at night for the whole staff team, and there are no available developers at the moment. We hope to resume normal service during the early hours of Wednesday morning (UTC timezone).